Frequently Asked Questions

Everything you need to know about your new look.

What type of hair quality does DreamCatchers offer?

We specialize in 100% Remy human hair, which means the cuticles are kept intact and aligned in the same direction. This ensures a natural look, minimal tangling, and a long-lasting silky texture.

How long does shipping typically take?

Standard domestic shipping takes 3-5 business days. We also offer expedited shipping options at checkout if you need your extensions sooner for a special event.

Can I use heat styling tools on my extensions?

Yes, because our extensions are made from real human hair, you can safely use blow dryers, flat irons, and curling wands. We recommend using a heat protectant spray to maintain the longevity of the hair.

What is your return and exchange policy?

We offer a 30-day return policy on unopened and unworn hair extensions. Due to hygiene standards, the security seal must be intact for a return or exchange to be processed.

How do I choose the right color match?

We offer a digital color matching service! Simply upload a photo of your hair in natural lighting to our 'Color Match' page, and our experts will recommend the perfect shade for you.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Afterpay and Klarna to make your hair transformation more affordable.